PrestaShop Help Desk/Support Portal Module – Ticketing System

Provide your customers with a better support experience than a default contact form, which often lacks a user-friendly messaging system or Google reCAPTCHA protection against spam. Each ticket generates a unique access key for users, allowing them to view their ticket without the need to log in. The help desk system is fully secure and private.

If a customer is logged into their PrestaShop account and has previously created a ticket, the module automatically detects their record and notifies them on the help page. All they need to do is click a button to access their help desk account.

A forgot-key form, built with AJAX for a smooth and fast experience, makes it easy for users who have forgotten their key, or do not have an account, to have their key resent by email.

Email notifications are sent automatically each time a ticket is updated, whether from the front office or the back office, keeping both administrators and customers informed at every step.

Features:

• One-click, easy installation.
• Configuration options to allow only specific types of file attachments.
• Ability to create priorities with color options for better visibility.
• Ability to create departments to manage the ticketing system efficiently.
• Ability to create statuses, allowing users and administrators to track ticket progress.
• Administrators can create tickets directly from the back office, with an email notification sent to the user.
• SEO-friendly URLs for easier browsing.
• Custom email messages for user notifications.
• Google reCAPTCHA integration to prevent spam submissions.
• Administrator notification emails to keep store owners updated.
• Reply status displayed for each query.
• Thread-style messaging view for better conversation tracking.
• Unique key generated for each user to ensure security and privacy.
• Users can check their ticket status by entering their unique key.
• Users can create a ticket without logging in or creating an account, for faster, more convenient support.