PrestaShop Help Desk & Support Ticket Module

Give your customers a far superior support experience than a standard contact form. This module provides a fully featured help desk system complete with a user-friendly messaging interface and Google reCAPTCHA integration to eliminate spam effectively.

Each support ticket is assigned a unique access key, allowing customers to view and manage their tickets without the need to create or log in to an account. The entire system is built with security and privacy as its foundation.

For customers who already have a PrestaShop account and have previously submitted a ticket, the module automatically detects their existing help desk record and notifies them on the help page — allowing them to access their account with a single click.

Customers who have lost their access key can request a new one instantly through a dedicated, AJAX-powered form — no account required. The process is fast, seamless, and frustration-free.

Both administrators and customers are kept fully informed at every stage. Automated email notifications are dispatched whenever a ticket is updated — whether from the front end or the back office — ensuring that no message is ever missed

Features:

• One-click installation for a quick and hassle-free setup.
• Configurable file attachment restrictions to control which file types are permitted.
• Create custom ticket priorities with color-coded highlights for instant visual identification.
• Create dedicated departments to organize and manage the ticketing system efficiently.
• Define custom ticket statuses to keep both customers and administrators informed at every stage.
• Administrators can create and submit tickets directly from the back office, with automatic email notification sent to the customer.
• SEO-friendly URLs for smooth and search-engine-optimized navigation.
• Fully customizable email message templates for all customer-facing notifications.
• Google reCAPTCHA integration to protect the help desk from spam submissions.
• Automated administrator notification emails to keep store owners updated on every ticket activity.
• Reply status indicator displayed for each support query for at-a-glance tracking.
• Thread-style messaging view for a clear and organized conversation history.
• A unique access key is generated for each customer to ensure full security and privacy.
• Customers can check the status of their ticket at any time by entering their unique access key.
• Customers can submit support tickets without logging in or registering an account, ensuring a fast and friction-less support experience.